1. Overview
At United Shahoo Technologies LLP, we strive to provide high-quality services and ensure customer satisfaction. This refund policy outlines the conditions under which refunds may be requested and processed.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Service not delivered as per agreed specifications
- Project cancellation before work commencement
- Technical issues preventing service delivery
- Mutual agreement between client and company
- If refund approved, you’ll be automatically refunded on your original payment method within 10 business days.
3. Refund Process
To request a refund:
- Submit a written request to info@unitedshahoo.com
- Include project details and reason for refund request
- Provide supporting documentation if applicable
- Allow 7-10 business days for review and processing
4. Service-Specific Refund Terms
Mobile Application Development
- Full refund if project cancelled before development starts
- Partial refund based on work completed if cancelled mid-project
- No refund after final delivery and client approval
Desktop Development
- Refund available if requirements cannot be met technically
- Partial refund for incomplete deliverables
- No refund after successful deployment
E-commerce Websites
- Full refund if project cancelled within 48 hours of agreement
- Partial refund based on milestones completed
- No refund after website goes live
Logo Design
- Full refund if no concepts are provided within agreed timeframe
- Partial refund if client is unsatisfied with initial concepts
- No refund after final logo delivery and approval
5. Non-Refundable Items
The following are generally non-refundable:
- Third-party licenses and subscriptions purchased for the project
- Domain registration and hosting fees
- Consultation fees
- Work completed and approved by the client
6. Refund Timeline
Once a refund is approved:
- Processing time: 7-10 business days
- Bank transfer refunds: 3-5 business days
- Credit card refunds: 5-10 business days
- PayPal refunds: 1-3 business days
7. Partial Refunds
Partial refunds may be calculated based on:
- Percentage of work completed
- Milestones achieved
- Resources utilized
- Time invested in the project
8. Dispute Resolution
If you disagree with our refund decision:
- Contact our customer service team for review
- Provide additional documentation if available
- We will conduct a secondary review within 5 business days
- Final decisions will be communicated in writing
9. Contact Information
For refund requests or questions about this policy:
Email: info@unitedshahoo.com
Phone: +91 9876543210
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
10. Policy Updates
This refund policy may be updated from time to time. Changes will be posted on our website and communicated to existing clients via email.
Last updated: January 2024